If it fails: the first hour
What the site contact should do before the technician arrives.
- Move furniture, inventory, or equipment away from the area of active water intrusion
- Rope off or barricade any area below facade material showing signs of imminent detachment
- Photograph the water path or damaged facade element for the repair estimate
- Contact an envelope or waterproofing contractor for emergency assessment
What fails
What a service call includes
- Inspecting sealant joints, masonry, flashing, and cladding for signs of active or past water intrusion
- Removing failed sealant and reapplying a joint sealant matched to the substrate and expected movement
- Tuckpointing deteriorated mortar joints to match the original joint profile and mortar type
- Repairing or replacing damaged flashing at roof-to-wall and window transitions
- Assessing and repairing efflorescence, spalling, or cracking in masonry surfaces
- Testing waterproofing repairs where practical, such as a water test on a repaired joint or flashing detail
- Documenting the location and extent of moisture-related findings for the facility's records
Preventive checklist
The items a maintenance program should carry for this system. Build a combined checklist across systems with the checklist builder.
Spring
- Inspect sealant joints for cracking or separation after winter freeze-thaw cycles
- Check masonry for new spalling or efflorescence that appeared over winter
Fall
- Complete sealant and masonry repairs before cold weather limits application windows for most sealant products
- Check roof-to-wall flashing and gutters before leaf and debris accumulation blocks drainage
Annual
- Walk the full building exterior to document sealant joint condition and plan replacement before failure
- Review any interior water staining reports against exterior envelope condition to identify a source
What it costs
| item | typical range | what moves it |
|---|---|---|
| Sealant joint replacement, per linear foot | $4 to $12 | Cost depends on joint width, accessibility, and whether lift equipment is needed. |
| Tuckpointing, per square foot of wall | $8 to $25 | Historic or specialty mortar matching costs more than standard repointing. |
| Flashing repair or replacement, per linear foot | $15 to $40 | Complex transitions, such as roof-to-wall corners, cost more than straight runs. |
| Masonry spall repair, per unit | $50 to $200 per brick or block replaced | Cost rises significantly when matching historic brick color and size. |
| Below-grade waterproofing repair | $5 to $15 per square foot | Excavation-based repairs cost far more than interior injection or drainage correction methods. |
National ranges. Local labor, access, after-hours timing and materials move them. Multi-site programs usually price below one-off calls.
When this is an emergency
Active water intrusion into occupied space, or visible facade material at risk of falling, counts as an emergency because it threatens both property and life safety.
How to choose a provider
- Ask how the contractor diagnoses the actual water path rather than only patching the visible symptom
- Confirm they match sealant type and mortar composition to the existing substrate, not a generic product
- Ask about warranty terms on sealant and waterproofing work, since these systems have a defined service life
- Request examples of similar facade material, such as brick, EIFS, or metal panel, in their prior work
- Confirm access equipment and safety planning for work above the ground floor
Questions
How long does exterior sealant last on a commercial building?
Most commercial-grade sealants last 10 to 20 years depending on the product, sun exposure, and movement at the joint, though sealants on south and west-facing walls often fail sooner.
What is tuckpointing?
Tuckpointing is the process of removing deteriorated mortar from between bricks or blocks and replacing it with new mortar, restoring the wall's water resistance and structural bond.
What causes efflorescence on a brick wall?
Water moving through the masonry dissolves mineral salts and deposits them on the surface as it evaporates, indicating moisture is passing through the wall assembly.
Is building envelope repair covered by insurance?
Sudden damage, such as from a storm, is often covered, while gradual deterioration from age or lack of maintenance typically is not, which is why documented preventive inspection matters for a claim.